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Keeping up With Retail Customer Service Expectations in Uncertain Times
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"Keeping up With Retail Customer Service Expectations in Uncertain Times"
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Learn why it’s more important than ever for retail brands to prioritize real-time, personalized, omnichannel customer service.

78% of consumers would be less likely to shop with a retailer again if they experienced bad customer service. This means that the way retailers interact with consumers in their greatest times of need could be the difference between a lifelong customer and one lost to the competition.

With more companies moving to online and direct-to-consumer models, customer service organizations are more important than ever to maintain loyalty and build life-long customer relationships. This report explores the findings from a recent survey on what customers expect from retail customer service, and the impact of bad support.


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